Memorial Cat Hospital

Verify their rates and is this a feline specialist?

I made arrangements at MCH to dayboard my cat who is recovering from hepatic lipidosis. He is eating some on his own but still needs two small daily feedings via a PEG tube. He is on multiple liquid medications from Gulf Coast Vet Spec. plus supplements prescribed by a holistic vet. The staff and technicans provided excellent care and my cat's health improved dramatically. Each day, at checkout I was presented with an invoice that I paid with no questions. Midway through the third week, however, Dr. Folger (medical director) called me and said that the time required to care for my cat was "excessive" and that the clinic was "losing money" on his care. I was stunned. In my opinion it was up to the office to determine what the daily rate should be; it doesn't make sense to blame the client if the office under charges. Somhow it had become "my fault" that MCH was "losing money". I had gladly paid what I was charged and would have been willing to pay whatever I was asked to pay. The second and more disturbing concern, though, is that for a facility whose mission is to "provide superior medical care for our feline patients" how does Dr. Folger define "excessive"? What part of a treatment plan may he decide to eliminate or disregard if, in his opinion, it is "excessive"? He recommended that I stop the tube feedings, put out some food for Revere and just "wait him out" until he started to eat on his own. That he'd eat when he was hungry. I have moved my cat to another hospital and don't ever plan to return to MCH as long as Dr. Folger is involved.